At Positively Organic Skincare customer service is our priority.Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If we spot someone exploiting our policy, we reserve the right to reject future orders.
If item(s) received is not what was ordered,please do not open the individual product packaging. We will send you the correct replacement product with a satchel addressed to Positively Organic Skincare so that you can send the incorrect product back to us. You will not be charged for re-delivery of items where incorrect items have been sent to you.
If you bought your products from one of our stockists, please contact them first to arrange your return. If you have any problems returning your product to them and still have your proof of purchase, just let us know and we’ll do what we can to help.
This refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned with their packaging in original condition.
Any incorrect, missing or damaged items received must be reported to positivelyorganicskincare.com.au within 24 hours of you receiving the delivery, by email only, to [email protected].
All sizes of products are stated on our website,so therefore we do not offer refunds if you assumed the product would be bigger,please check the sizes before you purchase them.
Any attempt to use the incorrect item will be deemed to be acceptance by you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. If you received the order incorrectly, the goods remain the property of Positively Organic Skincare as full legal and equitable owner unless accepted by you as a satisfactory replacement.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
This policy is not valid for wholesale or business customers.